Privacy Policy

Who is responsible

AquaZero is operated by SGH – Sharon Goldstein Holding, which is responsible for personal information received for AquaZero enquiries. For privacy questions or rights requests, contact:

Information you provide

Book a Demo asks for your name, email address, country and application. Company and requirements are optional. We may also receive information you add directly to an email, provide by telephone, or include in subsequent correspondence.

Providing information is voluntary. Required fields help prepare a useful enquiry and enable a response; without contact details or sufficient information, we may be unable to respond or arrange a demonstration. You can contact us directly instead. Please avoid sensitive information or unnecessary information about other people.

How your enquiry is sent

When you submit Book a Demo, your browser sends the completed fields to the AquaZero website’s Cloudflare Worker. The Worker validates the enquiry and uses Resend to send it to sales@aquazeroclear.com, our Google Workspace sales mailbox. Your validated email address is used as the reply address so we can respond directly to you. A successful submission confirms that the email service accepted the request; it does not confirm a demonstration or booking.

The website does not maintain a lead database or CRM and does not write enquiry fields to cookies or browser storage. Fields are handled in page and server request memory for validation and sending. The resulting email is processed and retained by Resend, Google Workspace and the AquaZero team as described below. Application delivery logs do not contain submitted enquiry contents or email addresses; hosting request and security metadata may still be logged.

If sending cannot be confirmed, you can contact us directly or open the optional email-draft fallback. A fallback draft is sent only when you choose to send it in your email application, and your email provider then also processes the message. Browser autofill and any drafts or sent messages saved by your browser or email application are controlled by those services.

Purposes and legal bases

We use enquiries to respond, discuss equipment and site requirements, explore a demonstration and follow up on the potential sale you contacted us about. Information may also be processed to operate and secure the website, fulfil legal duties, or establish and defend legal claims.

Where the GDPR applies, responding to a request in preparation for a contract is based on Article 6(1)(b). General and business-contact enquiries, relevant follow-up, website operation and security are based on legitimate interests under Article 6(1)(f), subject to your rights and interests. Legal duties are based on Article 6(1)(c).

A demo enquiry is not newsletter or unrelated marketing consent. This form does not subscribe you to marketing. Future marketing requiring consent will have a separate choice.

Website requests and recipients

Cloudflare provides the website’s hosting, content delivery and security through Workers, Static Assets and R2 media storage. Loading pages, images, fonts, films and 3D assets involves network requests. Cloudflare may process IP addresses, request times, requested URLs, browser/device details, referrer information and operational or security logs, even if you do not submit an enquiry.

To limit abuse, the enquiry endpoint uses short-lived rate counters with daily rotating, pseudonymous identifiers derived from the connecting IP address. A random request identifier helps prevent duplicate email sends. These protections do not maintain a lead database, and the email sent to us does not include your IP address or device details.

Resend processes the enquiry fields and delivery information to transmit the email. Google Workspace receives and retains the correspondence in our sales mailbox, which is accessed by authorised AquaZero/operator personnel to handle the enquiry. These providers use subprocessors as described in their processing documentation: Resend, Cloudflare and Google Workspace. A listed subprocessor is not necessarily involved in every enquiry. Resend also describes sampled email processing for trust and safety in its security information.

Information may be disclosed to professional advisers or authorities when necessary for legal obligations or claims. The website does not use advertising pixels, heatmaps or profiling, and no automated decision-making determines the outcome of your enquiry.

Cookies and browser technologies

The website does not use analytics or advertising trackers, or non-essential cookies. Optional Cloudflare Web Analytics and browser Network Error Logging are disabled. Necessary hosting and security request processing described above continues.

Navigation and scroll-position restoration can use session storage (tsr-scroll-restoration-v1_3). This stores navigation positions, not enquiry fields. Browsers may cache website assets, and product, playback and form state is held in page memory. The website does not use these functions to track visitors across websites or subscribe them to marketing.

No cookie-consent banner is provided for this essential-only configuration. You can clear session storage and cached files through your browser settings. If optional analytics or other consent-requiring technologies are introduced, this notice and the consent arrangements will be reviewed before they are enabled.

International processing

The operator is in Israel, where enquiry correspondence may be accessed and handled. Cloudflare and Google Workspace use international infrastructure; their processing is not represented as confined to Europe. Resend’s verified sending domain uses Ireland (eu-west-1) for email routing and sending. Resend states that stored customer data, including message content and delivery logs, is held in the United States. The Ireland sending region does not mean that all enquiry data is stored or processed there.

Israel is covered by a European Commission adequacy decision for transfers within its scope. That decision does not automatically cover onward transfers to other countries. Resend’s Data Processing Addendum incorporates EU Standard Contractual Clauses and relevant UK and Swiss provisions. Cloudflare and Google also publish processing agreements with international-transfer provisions. Exact account-specific arrangements and any regional commitments for those services remain subject to operator verification; we do not promise EU-only processing or a verified location for every subprocessor. Contact us for information or an available copy of the safeguards relevant to your enquiry.

Retention and security

Enquiry correspondence is retained according to the time needed to respond, follow up and manage the resulting relationship, with longer retention where applicable law or legal claims require it. The criteria depend on the enquiry, relationship and relevant obligations, rather than an indefinite marketing purpose. Mailbox retention, backups and any applicable legal holds are governed by the operator’s arrangements with Google Workspace; no fixed mailbox deletion period is promised here.

Resend’s published documentation specifies 30-day email and log retention for Free, Pro and Scale plans, with custom retention for Enterprise. It also describes seven-day backups and deletion of remaining customer data within 90 days after account termination. The applicable plan or custom retention must be confirmed for this account. Earlier removal of a particular message requires contacting Resend. These provider periods do not determine how long AquaZero retains the delivered correspondence in its mailbox.

Cloudflare’s request and security records are separate from enquiry correspondence. Workers Logs documentation describes three-day retention on Free and seven days on Paid; the applicable plan and other service-specific retention remain subject to verification. Rights requests may require coordination with the relevant providers, and deletion remains subject to applicable legal requirements.

The website uses HTTPS. Email confidentiality and delivery depend on the services involved; ordinary email is not a guaranteed secure channel for sensitive information. No system guarantees absolute security.

Your rights and contact

Depending on applicable law, you may request access, correction, deletion, restriction or a portable copy of your information, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. Rights are subject to legal conditions and exceptions.

Contact sales@aquazeroclear.com to make a request. We may need proportionate information to verify identity and will respond within applicable legal time limits. You may complain to the relevant authority, including your EU/EEA data-protection authority, the Swiss Federal Data Protection and Information Commissioner or the Israeli Privacy Protection Authority.

Updates

This notice will be updated if workflows, providers or browser technologies change. The date above identifies this version.